Team Member-Process-Credit Card-Direct Channels
Kotak Mahindra Bank
1 - 2 years
Mumbai
Posted: 24/06/2025
Job Description
| Job Title: Credit Card Processing Team Member |
| Job Summary: |
| The Credit Card Processing Team Member is responsible for managing and processing credit card transactions, ensuring compliance with company policies and industry regulations. This role involves handling customer inquiries, resolving disputes, and maintaining accurate records of transactions. |
| Key Responsibilities: |
| 1. Process Credit Card Transactions: |
| Review and process credit card applications. |
| Ensure accurate and timely processing of credit card issuances with below checks |
| A. Application request by the channels |
| B. Information Verification: |
| Procure client details such as name, CRN, income, and employment information. |
| To verify information provided. |
| C. Credit Evaluation: |
| The Credit team verifies credit history and score to assess credit creditworthiness. |
| Based on this evaluation, they decide whether to approve or deny the application. |
| D. Approval Decision: |
| If approved, Process application further for dispatch & delivery |
| E. Card Issuance: |
| Once approved, the card is produced and dispatched to Customer |
| This typically takes 5-7 business days. |
| 2. Channel Support: |
| Assist channel with credit card issuance -related inquiries and issues. |
| 3. Dispute Resolution: |
| Work with finance and customer service teams to resolve issues. |
| 4. Compliance and Reporting: |
| Maintain up-to-date knowledge of credit card regulations and best practices. |
| Prepare and submit reports on credit card activities and compliance. |
| Troubleshoot and resolve technical issues related to credit card transactions. |
| Qualifications: |
| Graduation/Post Graduation |
| 1-2 years of experience in credit card processing or a related field. |
| Strong communication and customer service skills. |
| Attention to detail and ability to handle sensitive information. |
| Proficiency in using credit card processing systems and general office software. |
| Skills: |
| Excellent problem-solving abilities. |
| Strong organizational skills. |
| Ability to work independently and as part of a team. |
| Knowledge of industry regulations and compliance standards. |
| This role is crucial for ensuring smooth and secure credit card issuances, providing excellent channel service, and maintaining compliance with industry standards |
| Job Grade: M1 |
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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