Team Member - Customer Service-Product-Support-Service - Non Branch Banking
Kotak Mahindra Bank
5 - 10 years
Bengaluru
Posted: 02/03/2026
Getting a referral is 5x more effective than applying directly
Job Description
Job Description
- Responsible to provide adequate and quick resolution to all the cases assigned for Affluent segment customers
- Maintain the Service TAT levels by closing Service Requests within stipulated timelines
- Maintain good Service quality levels as all transactions are monitored for quality evaluation purposes
- Liaise up and coordinate with business stakeholders to close the cases end to end
- Meeting Cross Sell lead generation targets for Loan disbursements
Responsibilities:
Job Requirement:
- Banking knowledge is must (Loan division knowledge is preferred) in handling service request
- Cross Selling experience will be preferred
- Good Communication skill (Verbal & Written)
- Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.)
- Graduate n above
- Min. experience of 5 years n plus
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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