Team Member - Product-CREDIT CARD-Marketing HO

1. Managing outbound calling vendor at vendor/HO location to drive performance, COA, productivity, etc and meeting targets.
2. Coordinating with vendor, IT, ops and other departments for various daily activities or escalations.
3. Ensure RCA and DNC mails are reverted and actioned within TAT.
4. Managing Card Sales escalations and ensuring customer requests are handled within TAT.
5. Supporting data management & lead booking when required.
6. Conducting regular audits and publishing reports for activities.
7. Ensuring all outbound processes are documented & reviewed timely.
8. Ensuring all reports are published timely and accurately
9. Cross checking training, certification, operations & quality activities at vendor. Providing training & updating Channel Partner on product & policies from time to time.
10. All other activities related to managing OB channel & related activities.

Eligibility Criteria:

1. CC Sales, Team handling and coordinating experience required
2. Knowledge of outbound calling function & call centres required.
3. Minimum 3 to 5 years’ Call centre experience
4. Graduate & above 
5. Knowledge of MS SQL/MY SQL queries and MS Excel would be an advantage
6. Good written and spoken communication in English