Team Member - Customer Service-RA-Support-Customer Service
Kotak Mahindra Bank
5 - 10 years
Rajkot
Posted: 12/6/2024
Job Description
Job Description ( Team Member - Customer Service)
- Responsible to provide adequate and quick resolution to all the cases assigned
- Analyze the complaint trend and present to the senior management
- Preparing RCA ,Monitoring the cases and initiating corrective action
- Liaise up and coordinate with business stakeholders to close the cases end to end
Job Requirement:
- Banking knowledge is must (Loan division knowledge is preferred)
- Good Communication skill (Verbal & Written)
- Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.)
- Graduate n above
- Min. experience of 5 years n plus
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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