Job Description- TEAM MANAGER -PEX
- Drive continuous improvement culture through training, coordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO
- Drive continuous improvement projects as a project lead parallelly with
operations/delivery/client - Well versed with basic and advance project management
methodologies and problem-solving techniques - AHT / TMS / agent variation analysis / level loading / WFM insights
- Designing and maintaining quality frameworks, including SLA and KPI adherence
- Process mapping (‘As-Is’ and ‘To-Be’)
- Prepare business cases, project charters, Automation Assessments
(RPA), Business Requirement Documents, (BRD) and use cases - Participate in exploring solutions for problems and process
bottlenecks - Actively contributes to change implementation initiatives on the
floor - Reports issues related to problems/opportunities to transformation
leaders - Play pivotal role in executing transformation governance model to
build the continuous improvement culture
Profile of Desired Candidate
Must be certified Green Belt from a reputed certifying
body/organization (e.g. ASQ or equivalent) with excellent command
in Lean/Six Sigma methodology
Must have excellent analytical, presentation & communication skill
Should be a self-starter, Individual contributor (IC)
Experience 7+ years, Process excellence or Operational excellence, Domain- F&A, Certification- Lean Six Sigma Green Belt
Industry Type- BPO/Digital Operations
Education UG - Any Graduate - Any Specialization
PG - Any Postgraduate
Job Environment:
· Full-time position working from the office
· Flexible with shifts