Team Manager

Were Hiring: Team Manager Client Services

Join NIIT and Lead Global Training Operations

At NIIT, training is not just our businessits our passion. As one of the worlds leading managed training services providers, we deliver 75,000+ days of training annually in 18 languages. Our teams have designed 50,000+ days of classroom training and 20,000 hours of web-based learning, localized into 25+ languages, serving global enterprises across 40+ countries.

We are currently looking for an experienced Team Manager Client Services to lead our training administration operations for global clients.

Job Details

• Role: Team Manager Client Services
• Company: NIIT
• Location: Gurgaon, Sector 34
• Work Mode: Work From Office (WFO)
• Shift: Rotational Shift

About the Role

The NIIT Service Desk provides 247 training administration support to top organizations across EMEA, NAM, and APAC regions. The team manages and coordinates training delivery activities with delegates and vendors through phone, email, and chat, using Learning Management Systems to support global training programs.

As a Team Manager, you will lead a team responsible for ensuring seamless training operations while maintaining service level commitments and delivering an exceptional client experience.

Key Responsibilities

• Manage team schedules and resource allocation to meet service level commitments
• Monitor team productivity and operational performance
• Act as the first point of escalation for process-related issues
• Conduct staffing analysis and workload management
• Schedule and manage team meetings, training sessions, and one-on-one reviews
• Prepare and share daily performance and status reports
• Lead pre-shift briefings to review previous performance and plan daily activities

Education

• Mandatory: Graduate
• Preferred: Postgraduate

Skills Required

• Excellent English communication skills (spoken & written)
• Experience handling UK or US customers
• Strong team management and leadership skills
• Basic knowledge of MS Excel
• Strong problem-solving and decision-making ability
• Ability to manage teams of 1020 members

Experience

• 3+ years of experience in team handling
• Up to 7 years of operations experience

Interested candidates can share their resumes at:

Jasleen.2.Kaur@niitmts.com

If youre passionate about leading teams, delivering operational excellence, and working with global clients, wed love to connect with you!

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NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.