Team Manager

Job Description

Key Responsibilities:
•    The candidate will need to review the daily tasks of team members as outlined below:
•    Daily journal entries for their respective entities
•    Review the monthly/quarterly work papers
•    Review quarterly Capital Account Statements
•    The candidate will be responsible for the work allocation and deliverable management of 15+ analysts.
•    The candidate will need to liaise with the on-shore counterparts in NY, in order to set the deliverable time lines and expectations around the deliverables and ensure the deadlines are met.
•    Implement process improvements to reduce production times and increase accuracy
•    Act as a single point of contact at COE for issues like trouble shooting and training new joiners.
•    Manage and execute conversion of Private Equity Funds from other accounting applications to Investran
•    Customize the reports on Investran and other accounting ERP and support the client requirements
•    Review Limited Partner and General Partners/Shareholder Allocation, calculations/schedules-includes review of Admin/Management fees/Waterfall/Claw back calculations etc.

Desired Candidate Profile:
•    Candidate must be a Post Graduate or a CA or CFA, with knowledge of accounting and finance.
•    8 - 10 years of fund accounting experience
•    Fluent in English
•    Strong project management skills
•    Attention to detail
•    Team player
•    Strong analytical skills
•    Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word)

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• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features 
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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