Team Manager, ADS Operations Management
Amazon
5 - 10 years
Chennai
Posted: 2/5/2025
Job Description
Interested in improving the technology and features powering Alexa? Come work on it.
We are building the speech and language solutions behind Amazon Echo and other Alexa
- enabled products and services.
Alexa Data Services’ (ADS) mission is to provide high
- quality labelled data at high
- speed and low
- cost for machine learning (ML) technologies.
As Team Manager, you will be responsible to :
• Manage & monitor performance on job or queue adherence, volume, and quality
• Support hiring and training of new Associates
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
• Track quality and utilization metrics
• Provide regular, formal & informal feedback to direct reports
• Identify and help implement process
- related improvement using methodologies s
• Communicate effectively
Key job responsibilities
As Team Manager, you will be responsible for :
• Manage job assignment on a day
- to
- day basis, monitoring performance on job or queue adherence, volume, and quality
• Support hiring and training of new Associates
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
• Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
• Track quality and utilization metrics
• File and track tickets, following up on blocks to productivity
• Provide regular, formal & informal feedback to direct reports
• Identify and help implement process
- related improvement using methodologies such as Kaizen, six sigma, or lean
• Communicate effectively
A day in the life
As Team Manager, you will be responsible to :
• Manage & monitor performance on job or queue adherence, volume, and quality
• Support hiring and training of new Associates
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
• Track quality and utilization metrics
• Provide regular, formal & informal feedback to direct reports
• Identify and help implement process
- related improvement using methodologies s
• Communicate effectively
Basic Qualifications
Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management.
• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Overall 5+ yrs of work experience out of which, at least 2+ yrs as a people manager
• Must have driven process improvements in the current role
Preferred Qualifications
• Experience with process improvement/quality control tools and methods
• Demonstrated ability to lead diverse talent within a team, work cross
- functionally, and build consensus on difficult issues
• Excellent communication, strong organizational skills and very detail
- oriented
• Strong interest in hiring and developing people in their respective roles
• Leadership experience in coaching and performance management
• Experience in managing process and operational escalations
• Experience with aspects of speech and language technology
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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