Team Lead-Supply Chain(Kolkata FC)

Job Title: Team Leader – Supply Chain (Kolkata Fulfillment Center)

Department: Micro FC Operations

Location: Kolkata(Park Street)

Company: CaratLane – A Tanishq Partnership

Job Overview

We are looking for a dedicated and detail-oriented Team Leader for our Hyderabad Fulfillment Center (FC) to manage daily supply chain operations. This role involves overseeing inventory, logistics, order fulfillment, team management, and coordination with internal and external partners to ensure timely and efficient delivery to customers and stores.

Key Responsibilities

1. Inventory Management

Conduct regular stock audits and cycle counts to maintain accurate inventory.

Monitor inventory health, including expiry, damages, and slow-moving items.

Coordinate stock replenishment to meet operational demand.

2. Order Fulfillment

Ensure timely picking, packing, and shipping of customer orders.

Meet daily targets for order processing.

Maintain packaging quality and correct labeling.

3. Inbound and Outbound Logistics

Oversee goods receipt and dispatch from central hubs, vendors, and stores.

Perform quality and quantity checks on incoming stock.

Ensure timely handover to last-mile delivery partners.

4. 3PL (Third-Party Logistics) Coordination

Manage and coordinate with 3PL partners for delivery and pickups.

Track performance and resolve any issues or delays.

Share timely updates between internal teams and logistics partners.

5. Customer Experience (CX) Delivery Handling

Ensure on-time and accurate customer deliveries.

Monitor feedback and take action to improve delivery experience.

Handle and resolve delivery-related customer escalations.

6. Store Stock Pickup and Drop

Coordinate stock movement between fulfillment center and retail/franchise stores.

Maintain accurate records and follow proper documentation protocols.

7. Team Management and Rostering

Supervise warehouse staff and assign daily tasks.

Plan rosters to ensure adequate staffing across all shifts.

Conduct team training and performance reviews to build efficiency.

8. ERP and Reporting Tools

Use ERP systems for tracking inventory and tasks.

Generate and share reports on stock status, dispatches, and SLAs.

Proficiency in tools like Bridge for dashboards and reporting.

9. Quality Control

Implement quality checks during all stages of inventory handling.

Follow SOPs for managing damaged, expired, or defective items.

10. Safety and Compliance

Ensure adherence to warehouse safety and cleanliness protocols.

Comply with all regulatory and internal operational standards.

11. Cross-Functional Coordination

Collaborate with procurement, delivery, customer service, and store teams.

Report daily operations, issues, and resolutions to management.

Qualifications & Skills

Graduate in Supply Chain, Logistics, Operations, or related field.

3–5 years of experience in warehouse or supply chain management.

Strong leadership, communication, and team coordination skills.

Proficient in ERP systems and reporting tools.

Problem-solving mindset and attention to detail.