Team Leader-Vehicle Finance_Salem

1. POSITION DESCRIPTION

JOB TITLE

Team Leader-Vehicle Finance

GRADE

M

DEPARTMENT

Vehicle Finance

LOCATION

BRANCH

SUB-DEPARTMENT

TYPE OF POSITION

Full-time

REPORTS TO

Cluster Manager-Vehicle Finance

REPORTING INTO

Relationship Officer-BC

2. ROLE PURPOSE & OBJECTIVE

• Vehicle Finance Loan is a growing business for Ujjivan SFB. The Team Leader - Vehicle Finance Loan is an important position that will drive this business in the respective clusters through RO-BC [feet-on-street]

• Build efficient team of Relationship officers/Business Correspondents in the clusters assigned

• Overall responsible for the control and recovery of loans in his/her catchment through follow-ups & co-ordination with Collections

• Manage relationship with dealer counters and give inputs for strengthening the relationship

3. SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

• Expected to drive a minimum business volume of Rs.30 lakh and above monthly business

• Managing multiple dealer counters

• Managing a team size of 4-10 RO-BC

• Managing hiring and placement of Relationship Officers at required dealerships

4. KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

• Manage a team of 4-10 RO-BCs

• Responsible for placing manpower at dealer counters as per business opportunity

• Drive business from dealerships through RO-BC. Setting up daily/weekly/monthly targets of RO-BC and ensure same is achieved

• Ensure RO-BC are productive as per the defined benchmark productivity matrix and help them achieve their variable pay slabs

• Ensure efficient staffing by timely recruitment & training of ROs

• Drive additional business from alternate channels [referral channel, phone banking leads & pre-qualified leads]

• Manage dealer relationship by close interaction with dealerships through regular visits

Customer (Both Internal & External)

• Ensure training of RO-BC for educating the customers about timely repayments

• Conduct CPV on sample basis to understand the gaps in sourcing and suggest improvements.

• Ensure all dealers are onboarded on time and payouts are made on time

Internal Process

• Drive collection of initial EMIs [for 4MOB cases] through the RO-BCs to ensure better portfolio health

• Ensure resolution of non-starters within 15^th of the month and drive collection of outstanding charges

• Ensure that all disbursed physical files [PDD] are to be submitted to Operations and queries [if any] are resolved within 30 days

• Ensure all delivered vehicles [financed by the bank] are hypothecated to Ujjivan SFB and RC to be submitted within 60 days of disbursement. Drive resolution and closure of RC queries

Innovation & Learning

• Ensure that all reportees [RO-BC] in his team are up to date on all relevant guidelines and all products/services offered in the Bank

• Evaluate the staff competences in terms of productivity

• Ensure adherence to training man-days/ mandatory training programs for self and reportees

• Monitor performance of ROs against defined goals/metrics and take corrective action wherever required

5. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

• Graduate

Experience (Years and Core Experience Type)

• Minimum 2-3 years in sales and documentation of VF Loans, in an NBFC/Bank/HFC/SFB

• Experience in managing team of feet-on-street is preferred

Certifications

• Relevant certifications shall be an added advantage

Functional Skills

• Ability to manage team of off-roll and drive sales performance. Will be required to take complete ownership of VF feet-on-street performance

• Ability to engage with customers & dealers, Plan & execute Marketing and Sales promotion activities

• Ability to speak and read regional language(s)- is desirable. Ability to communicate in English (Read-speak-write) is an advantage. Has good verbal fluency and uses simple, clear and purposeful language.

Behavioral Skills

• Sound understanding of loan products

• Should possess Training Skills

• Willingness to travel & relocation as per business requirements and career opportunities

• Managing customer & dealer relations

• Performance oriented

• Team player and fast learner

Competencies

• Adequate knowledge of tools like MS Office is preferred

• Competent to handle MIS systems and Lending Software

6. KEY INTERACTIONS