Team Leader-Tele Sales | Luxury Hospitality

Lohono Stays is a premium luxury vacation rental brand in India, offering curated private homes and villas for discerning travelers. Built on the ethos of luxury living, personalized experiences, and exceptional hospitality, Lohono Stays caters to families, groups, and individuals seeking exclusive holiday experiences.

The brands portfolio includes stunning villas and estates in sought-after destinations such as Goa, Alibaug, Lonavala, Khandala, Coonoor, and the Maldives, with plans to expand internationally.

What sets Lohono Stays apart is its end-to-end hospitality service, which includes:

Curated luxury homes with world-class design and amenities

24x7 concierge services for personalized experiences

Private chefs, butlers, and housekeeping to deliver a five-star standard in every stay

Event hosting and celebration planning in bespoke settings

Lohono Stays is part of the Isprava Group, a leader in luxury real estate and hospitality, and continues to redefine luxury travel in India and beyond.

For more information visit

Designation: Team Lead Tele Sales

Location: Parel, Mumbai (Pick & drop shuttle service available from Dadar & Wadala Station to office and back)

Key Responsibilities

• Lead and manage a team of Tele Sales Executives to drive rental sales for luxury villas across India and international destinations.
• Ensure achievement of individual and team sales targets through effective call management and lead conversion.
• Monitor daily performance metrics including call productivity, conversions, and closures.
• Coach, mentor, and train team members through regular feedback, call audits, and performance reviews.
• Handle escalations and manage high-value Ultra HNI / HNI client interactions when required.
• Ensure timely follow-ups on inbound and outbound leads generated through marketing and referral channels.
• Maintain accurate records of client interactions, bookings, and team performance on CRM tools.
• Collaborate with marketing and operations teams to ensure seamless customer experience and service delivery.
• Share market insights, client feedback, and team performance reports with senior management to improve sales strategies.

Key Requirements (Education, Technical Skills, and Personal Traits)

Education

• Graduate / Postgraduate in Business, Sales, Hospitality Management, or related fields.

Technical Skills

• 58 years of experience in tele sales / inside sales, preferably in luxury hospitality, premium real estate, or high-value services.
• Minimum 13 years of experience in managing or mentoring a sales team.
• Strong track record of meeting and exceeding team and individual sales targets.
• Proficient in CRM tools, MS Office, and sales reporting systems.

Personal Traits:

• Strong leadership and people management capabilities.
• Excellent communication, negotiation, and relationship-building skills.
• Customer-centric approach with an understanding of luxury brand standards.
• Highly motivated, result-oriented, and process-driven.
• Ability to perform in a fast-paced, target-driven environment.

Reporting to: Senior Manager Rental Sales / Head Sales

Direct Reports: Tele Sales Executives

Age/Gender: Up to 40 years / Any

Stakeholders & Peers: Sales Team, Marketing, Hospitality Operations, Corporate Partners, and Leadership Team

Working Days : 5 Days a week | Rotational off