Team Leader Telesales

Job Title: Team Leader - Telesales

Location: Jaipur, Rajasthan (On-site)

Experience Required: Minimum 3 years as a Team Lead

Salary Range : 20,000 30,000 per month

Joining: Immediate

Brand Name : The Wellness Shop

About The Wellness Shop:

The Wellness Shop is a fast-growing brand dedicated to offering 100% natural skincare, haircare, and wellness products. With a focus on clean, sustainable, and effective self-care, we aim to bring natures best to every home through a customer-first approach.

Job Overview:

We are looking for a motivated and experienced Team Lead - Telesales to manage our sales team and drive revenue growth. This person will be responsible for training, performance monitoring, and achieving monthly targets while ensuring excellent customer experience.

Key Responsibilities:

• Lead and manage a team of inside sales executives, providing coaching and support to improve performance.
• Set daily, weekly, and monthly goals for the team; track KPIs and ensure targets are met.
• Handle escalations, high-value leads, and major client conversations.
• Collaborate with marketing to ensure lead quality and campaign alignment.
• Create scripts, talk tracks, and objection-handling guidelines for the team.
• Monitor call quality and provide constructive feedback.
• Prepare sales reports and present insights to management regularly.
• Drive product knowledge across the team to effectively pitch skincare and wellness solutions.
• Recruit and train new team members as needed.

Requirements:

• Bachelors degree in Business, Marketing, or related field.
• 3+ years of experience in Telesales, with at least 1 year in a team leadership role.
• Strong communication and leadership skills.
• Experience in the beauty, skincare, or wellness industry is preferred.
• Ability to work in a target-driven environment.
• Proficient with CRM tools and sales reporting systems.

What We Offer:

• Competitive salary
• Opportunity to grow within a rapidly scaling brand
• Work with a passionate and energetic team