Team Leader - Outbound Phone Banking
Ujjivan Small Finance Bank
5 - 10 years
Bengaluru
Posted: 08/01/2026
Getting a referral is 5x more effective than applying directly
Job Description
ROLE PURPOSE & OBJECTIVE
- Responsible for managing a team of 15 to 20 Officers & Senior Officers of Outbound customer service
- Sales lead generation through various campaigns targeted on outbound sales calling for new customer acquisition.
- Track conversion across campaigns and products.
- Assists internal verticals in understanding sales opportunities and generate leads across product lines.
- Conduct basic training for tele callers for their campaigns.
- Monthly target adherence
- Increase lead conversion from cross selling
- Value Generation from campaigns
- Regular follow up with business team and coordinating with branches and other alternate channels
- Design new campaigns
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