Team Leader - Operation

Reimagining how India builds one click at a time .

Building the next big disruption in e-commerce: brick by digital brick

We are a new-age B2B e-commerce platform transforming how India buys and sells construction materials. Our digital ecosystem connects contractors, retailers, and suppliers, offering speed, transparency, choice, and reliability. Contractors and retailers gain access to a wide range of quality materials, credit options, and tracked deliveries, while suppliers expand their network and sales pan-India. Operating in 375+ cities across 25 states, we are one of Indias fastest-growing construction B2B platforms and have also launched private-label tiles, plywood, and sanitaryware for buyers.

Were on a mission to organize and digitalize Indias 7 lakh crore construction procurement market , where only about 1% of transactions are digital today . The goal is to build a more connected, efficient, and technology-driven future for the entire industry.

Backed by the Aditya Birla Group , a global Fortune 500 conglomerate with a strong presence in manufacturing construction and finishing materials, and 140,000+ employees across 36 countries , we bring the best of both worlds: the agility of a startup and the stability of a legacy leader.

Our Vision? To become the most trusted B2B ecommerce platform in the country powered by digital efficiency , competitive prices and vast assortments .

Job Purpose

Birla Pivot Team Leader role focuses on driving day-to-day operational excellence across customer onboarding, order processing, logistics coordination, and service delivery. The role involves managing a team of Operation Executives ensuring adherence to defined SLAs, optimizing TATs, minimizing errors, and ensuring superior customer experience. This position demands strong process governance, cross-functional coordination (Sales, CX, Finance, credit and logistics), and data-backed decision-making to achieve operational efficiency and business targets.

Key Accountabilities & Support Actions

Team Management

• Handle a team of Operations Executives to ensure seamless order fulfillment and buyer / seller lifecycle management.
• Anticipates workload for effective planning and adjusts team rosters to ensure optimal resource allocation and floor availability based on demand
• Conduct daily huddles to track team performance.

Process Management

• Monitor daily process KPIs including order punching, TAT adherence, error %, compliance %, and rejection rate.
• Ensure strict adherence to SOPs and compliance standards across all operational checkpoints.
• Collaborate with cross-functional teams to enable smooth and efficient supply chain execution.
• Identify and resolve operational challenges through data driven insights and root-cause analysis.
• Recommend and implement process improvements and cost optimization initiatives.
• Update and maintain SOPs in line with evolving business requirements.

Governance & Reporting

• Drive productivity and quality metrics across team members.
• Ensure audit readiness through accurate documentation and process adherence.
• Publish weekly MIS / dashboards covering KPIs and improvement areas.
• Identify process gaps and propose automation or system enhancements.

People Development

• Coach and mentor team members to build capabilities and drive performance improvement.
• Conduct training sessions on new processes, tools, and policies to enhance team proficiency.
• Foster a culture of accountability, collaboration, and continuous improvement within the team.
• Create a positive and motivating work environment by recognizing contributions, empowering individuals, valuing diversity, and leading by example.

Qualifications & Skills

• Graduate / Postgraduate (preferably in Business, Operations, or Supply Chain).
• 47 years of experience in Operations, preferably in B2B / e-commerce / logistics domains.
• Prior experience in team handling and process improvement initiatives.