Team Leader, Operation,| Bengali( Relocate to Vietnam )

Role: Team Leader

Location: KL, Malaysia

Key Responsibilities

Responsible for the day-to-day supervision of a group of moderators including work and attendance monitoring in accordance with organization policy and applicable legal requirements

Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly

Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations

Communicate expectations to employees and provide timely updates

Provide subject matter expertise in handling escalated customer calls as needed

Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

Stay current on internal work processes, policies and procedures. Attend required manager development training

Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Desired Skills:

Associate's degree in related field with two to four years of relevant experience preferred

Highly motivated individual with skills to develop and coach team members to achieve performance expectations

Work well under pressure and follow through on items to completion

Excellent communication skills, both written and verbal.

Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable

Ability to mentor, coach and provide direction to a team of employees

Willingness to work a flexible schedule

Requirements

• Proficiency in Bengali (native-level fluency).
• 12 months COMO experience
• Strong English communication skills (verbal and written) over and above any one native language listed.
• Deep understanding of regional slang, music, pop culture, and linguistic nuances in your native language.
• High level of maturity and judgment to identify and evaluate nuances vs. non-essential content for the platform.
• Flexible for 24/7 rotational shifts, including weekends and holidays.
• Willing to relocate to Vietnam and work in a fast-paced, multicultural environment.

Benefits

• One-way flight ticket to Vietnam.
• 15 days accommodation in a shared guest house upon arrival.
• Work permit & TRC (Temporary Residence Card) for the employee (company supports documentation for family TRC; fee to be covered by employee).
• Great international working environment with career growth opportunities.
• 14 days of leave/year.
• 13th Monthly Salary.
• Annual Health Checkup.

Work Location

QTSC Building 1 No. 14 Street, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City, Vietnam.