Job Summary
The Trainer Policy PoC position is primarily responsible for creating content and conducting trainings Taking care of our accounts requires quick action customer service and relationship building paired with the ability to enhance knowledge in the account
Responsibilities
The Trainer Policy PoC position is primarily responsible for creating content and conducting trainings Taking care of our accounts requires quick action customer service and relationship building paired with the ability to enhance knowledge in the account
In the role of a Trainer one should be in a position to take complete ownership of trainings conducted while looking at ways to continually improve and increase the value of the program As a Policy PoC the associate should be able to support the floor with any Policyrelated questions raised by operators identify policyworkflow gaps and provide meaningful solutions to bridge these
Training Development Responsibilities
Facilitate programs based on product and customer service training by utilizing the available content presentations and visual aid to equip the trainees with relevant skills needed to perform the job effectively and efficiently
Plan and direct classroom training electronic learning multimedia programs and other computeraided instructional technologies simulators conferences and workshops
Manage the training program in accordance with business needs regulatory requirements and Quality Management System
Evaluate trainees for the duration of the training by administering regular assessments and activities followed by a feedback process
Checks all logistical requirements before beginning a program to ensure smooth and efficient implementation
Undertake requisition and inventory of classroom equipment on a monthly basis to ensure safety and proper maintenance
Participate in client calls regarding updates on new products and development
Mentor train new instructors on subject matter and course delivery techniques for assigned technical courses to be able to conduct courses in case of a business need
Recognize and Reward top performing trainees based on evaluation results participation and behaviour