Job Summary
1) Work closely with T&E manager to drive a consistent and common approach to T&E across all of global entities.
2) Provide strategic direction and oversight of Global T&E process and provide direction and guidance to the T&E associates.
3) Responsibility to verify T&E transactions comply with company policies and procedures.
4) Manage employee relationship and maximize the level of customer service to stakeholders.
5) Handle client employees T&E payment enquiries.
6) Proactively work towards increasing internal controls and process efficiency.
7) Implement regular (Weekly, monthly, annual) reporting related to T&E in order to support Hub controllers.
8) Identify and report on key metrics and KPIs for expense reports and credit card maintenance.
9) Identify, report, track and resolve issues and provide suggestions for system/ process improvements.
10) Reconcile VISA Statement (Clearing accounts/Concur, Vendor account/ Invoice / AMEX / Orphaned transactions)
11) Establish and manage travel expense help desk support (Calls / Emails - ServiceNow)
12) Establish clear and updated with all departments related to T&E.
13) Support implementation of integrated workflow-based T&E platform and other technology & automation initiatives.
14) Develop and maintain SOPs with appropriate communication to ensure employees understand the standardized process.
15) Support internal and external audit for T&E process on time
16) Prepare and update FMEA documents periodically to ensure process is governed with strong process controls.
17) Prepare data metrics on CPI / KPI, open items and addressing critical issues in weekly governance calls – Weekly, Monthly & Quarterly
18) Conduct performance review, appraisal review calls with team members.
19) Knowledge on finance check controls Correct expense report is approved T&E Audit team
20) Training for new employee Training & New policy. Managing Fraudulent Transactions, Technical issues with uploads. Wrong statement missing statements, Intercompany postings if any, AMEX invoice from POC, any urgent requirements / changes, Team calls with employees, SOP update
Work experience: