Job Summary
Ensures high client satisfaction and account success
Monitor track and report opportunities in Customer Value Plan created by the client.
To collaborate with Client CSM to drive adoption.
Monitor and report account health parameters
Any critical escalations to be forwarded to respective teams as per escalation matrix.
Advising useful features based on pre-defined list. Answering usage product and Workflow questions to ensure feature adoption.
Responsibilities
Partner with Technical Account Manager when services are purchased to entire 100% customer satisfaction
Quarterback internal processes essential to client success in collaboration with Client CSMs
Ensure seamless client experience across implementation product performance and billing.
Follow set guidelines to manage and resolve escalations related to product performance billing and other operations issues.
Fulfill client requests for basic product demos/ calls.
Track client usage and adoption metrics including Revenue support and client success sales cycle.