Team Leader

Cognizant

5 - 10 years

Hyderabad

Posted: 29/11/2024

Job Description



Job Summary

Oversee and manage an operations team of data evaluators

Overall responsibility for delivering of operations for team including workflow scheduling quality productivity policy adherence

Manage and coach associates individuals and team performance against expected productivity metrics and targets

Manage team shrinkage attrition within the set target

Drive consistencies across the entire market in conjunction with other team leads


Responsibilities

Reviewing working practices and processes and implementing improvements in order to improve productivity service levels and user experience

Driving team motivation to exceed targets

Coachingdeveloping the associates who are direct reportees

Handling or raising escalations as appropriate with Google Management team

Liaising with global teams and management as appropriate

Overseeing and supporting changes to services policies procedures resources and facilities in order to positively and flexibly meet business requirements

About Company

Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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