Job Summary
We are seeking a highly skilled and motivated Team Lead with a strong command of English and Japanese to join our dynamic team. With a focus on delivering exceptional results in the Hi-Tech and Online domains the ideal candidate will play a pivotal role in steering project success fostering team collaboration and ensuring seamless communication across multicultural teams. This role is perfect for someone passionate about technology and looking to make a significant impact in a fast-paced env
Responsibilities
Transit Support Specialist Contractor will provide support for external transit partners via the following services i Support operations Services generally means handling partner publishers phone email and chat support or assisting the Google team in providing support including but not limited to Phoneemailchatvideo conferencing support Queue management Internal escalations and Some canned responses ii Content operations Services refer to data and content review curation or optimization and communication including but not limited to Workflow optimizationanalysis Data review Human judgment and Content curation iii Tech operations Services refer to technical work related to Google productsworkflows including but not limited to Advanced technical troubleshooting and IT support provide external technical phoneemail support and Data optimization Help TL with insights and updates Help and Train new agents Coordinate to ensure the Training Docs are up to date Manage critical tasks and tickets Do Quality reviews and provide feedback and coaching to SPEs