Job Description
Designation: Team Lead – Data
Business Vertical: BPS – Technology
Job Expectations:
· Directs & supervises team to achieve assignments using established guidelines, procedures and policies.
· Follow departmental policies and procedures when working on projects.
· Plan, organize and prioritize work efficiently, multi-task, and work well under pressure with minimal direction.
· Work well with others in team-oriented environment and to gain their cooperation
· Under the direction of the site leads, implement strategies to successfully manage the day to day operations
· Operational work related to various aspects of the hiring life cycle- including working with large volumes of data, spreadsheets and metrics analysis
· Working with team across globe with different stakeholders
· Meet the set business targets
· Drive the team to achieve individual as well as team target
· Coach, mentor and share feedback to the trainees/ team
· Set a healthy environment in the team and positive mind frame in the individual
· Ensure daily productivity and quality metrics are met/exceeded
· Identifies opportunities for process improvements for direct team
· Involved in Hiring & staffing for the segment
Skills Required:
· Minimum qualification - Graduate in any discipline
· Ability to handle, heavy data related assignments. Ability to multitask based in priorities
· 5 to 8 yrs of work experience with BPS/ ITeS in a backend process with excellent command data centric assignments
· Should have team leadership experience of minimum 3 years and should have managed a team of 20-25 members.
· Strong MS Office skills, especially MS Presentation and MS Excel
· Multiple stakeholder management; Competitive/Market intelligence; Consulting skills; Forecasting skills; Good in analytical thinking, problem solving, Feedback & Coaching Skills
· Experience working with large volumes of data and data analysis
· Strong communication skills - ability to work closely with internal staffing client and communicate complex analytics in a structured and clear manner.
· Proven track record of exceptional performance and high productivity.
· Ability to work in a fast-paced, constantly evolving environment.
· Strong understanding of online & digital market.
· Should have great networking and rapport building skills. Should be able to communicate effectively with senior management executives
· Good skills performing online searches and data collection activities.
· High degree of problem-solving and analytical skills with strong attention to detail required.
· Detail oriented to ensure accurate issue tracking and reporting.
· Ability to manage multiple tasks and competing priorities effectively under pressure and short time lines.
· Capable of assuming the role of an "expert" for assigned projects.