Team Leader

Cognizant

5 - 10 years

Chennai

Posted: 26/02/2025

Job Description



Job summary

Manage a team of Employee Data Management ER Benefits associates. The incumbent should be able to demonstrate strong leadership and teamworking skills with excellent communication and stakeholder management attributes. The Team Lead will be required to manage day to day operations delivery and perform tasks such as team management resolving process issues create a culture of process standardization and process improvement within the teams track and report SSC performance


Responsibilities

Manage a team of HR Employee Data Management employee HR queries HR Workflow transactions ER related actions Employee data Changes Transfers Exits and Absences

Strong experience with HCM systems Workday and workflow tools ServiceNow

Domain expertise and ability to train mentor a team of HR Helpdesk advisors

Excellent Communication Skills

Lead and Deliver day to day operations SLA/KPI management Metrics management BOIs etc

Creating and maintaining SOPs and process documentation

Implementation of HR initiatives to support business through a team of HRSS Advisors and SMEs with an aim to improve employee experience and overall engagement

Lead and support the HR transformation projects within SSC Process standardization automation with a goal of consolidating service offerings and best in class employee experience

Stakeholder Management Internal External Setup a governance framework and lead discussions with key stakeholders

Setup quality framework and governance mechanism to maintain accuracy of data input

Transition Management Effectively support transition of work within SSC with minimal challenges

Manage escalations from business and implement measures or controls in place to mitigate impact on delivery operations

Mentor the team provide training and conduct performance evaluation.

Monitor team performance and develop reports dashboard for customer and management.

Review customer feedback and create an improvement mechanism for seamless operations


Certifications Required

Workday (Preferred)

About Company

Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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