Team Leader-BSG-HO & SUPPORT-BSG

Job Role:

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  • Product Conceptualization, research around the product, documentation, and implementation, process and product note creation are also part of the responsibilities.
  • The role involves working closely with the product team, Process team and Technology team.
  • Analysis of the business process with in-depth gap analysis for the same and ensure on time delivery of projects
  • Produce detailed requirements documentation translating business requirements into software requirements
  • Make recommendations for process and business flows optimization.
  • Project management, scheduling, cost and resource budgeting and vendor negotiation.
  • Co-ordinate with the development team / vendor for effective mapping of the business requirement and functionalities
  • Getting sign offs pertaining to legalities, risks, crediting, accounting and taxes from the concerned functional departments within the bank.
  • Ensuring compliance to SLA's, and to the key Business processes, with proper documentation.
  • Keeping a watch on the products being launched by the competitors to do a comparative analysis and bring about further innovations to make the products more rich vis-à-vis the competition.
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    • Strategizing for enhancement in product features basis the Change Requests or a general study of the need for new features due to change in market dynamics.
  • Supervising UAT, post deployment review, reviewing preparation of Training Kits, Process notes
• Job REquirements:"
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• Technology enthusiast and highly motivated individual with understanding of any of digital platforms specifically for consumer assets.
• Well conversant with RBI guidelines on customer service, BCSBI guidelines, customer grievance handling, NPS and customer surveys.
• Knowledge of Omni channel platform, Chabot, AI, ML,  micro services  and connected banking
• Good knowledge on Asset banking products and regulations pertaining to same
• Good Understanding of latest Web and Mobile technologies
• Good knowledge on execution of projects related partner eco system, fintech & Aggregators integrations
• Well versed with UAT tools and techniques
• Good project management skill, understanding of project methodologies like AGILE
• Should have good analytical skills, an eye for detail and positive attitude in terms of finding best solution to problems, issues or requirements
• Excellent written and oral communication skills 
• Highest ethical standards – able to maintain discretion and confidentiality
• Collaborative, positive team player with the ability to navigate different teams
• Strong work ethic, reliability, and service mentality