Team Leader (B2B Customer Service & Upselling)

We are looking for dynamic team leader who can manage B2B customer service and drive business growth.

Responsibilities

• Manage business clients, Partners or sellers.
• Track and improve KPI's Revenue per count, CSAT, SLA, Productivity and quality score.
• Work closely with clients to improve account performance.
• Team coaching on Sales-Through-Service approach.
• Drive revenue growth from existing business account.
• Lead a team handling B2B (customer service/ Seller Support).

Qualifications

• 1+ exp as team leader in B2B Process.
• Experience with E commerce seller will be plus point.
• Strong negotiation skills.
• Sales mindset with service approach.