Position: Team Leader AR
(Location: Bengaluru, Hyderabad & Chennai)
Operational Responsibilities
Manage a team of 25-30 members Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable compliance requirements. Provide subject matter expertise to QC Analysts in the team Review reports on a daily basis and provide constructive feedback Ensure training needs of subordinates are met Adjust to the needs of meeting SLA under supervision of Manager Communicate all process and client changes to direct reports within specific timelines and keep record for such updates Knowledge of Speciality billing with experience in Transplant/Gift Of Life/Organ Procurement billing and follow-up, identify the right changes and billing the same to the specific Organ procurement will be added advantage Team Performance / Disciplinary Issues
Monitor, identify and resolve performance/behavior/attendance issues Monitor and take action on personnel and disciplinary issues Successfully complete all client related training and keep record of the same Resolve escalated customer issues and CAPA to be taken Hold team briefings on a daily basis with the team (Max of 15 mins) Escalate performance related issues with respect to assigned team members to Managers on a timely manner (PIP) General Responsibilities
Conduct performance appraisals annually along with Manager Act as authorized person for sanctioning team members leave Employee separations to be handled in-line with company policies Eligibility
Graduates / Diploma holders with excellent communication skills Minimum 5 years of experience in US Healthcare AR Domain Should have good knowledge of Hospital / Physician Billing, AR Follow Ups, Denial Management Good Client coordination skills Good knowledge in MS Office, Data Analysis & report generations Good people management skills Should be willing to Work-From-Office and work in US time zones 