Team Leader - Order Management

Company Brief

At LSEG, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare, and media markets, powered by the world’s most trusted news organization. URL: https://www.lseg.com

Job Description:

Team Leader – Sales Order Management

We are looking for a dynamic and inclusive Team Leader to join our team in Bangalore. As a Team Leader, you will lead a team of approximately 10-12 staff, taking charge of order preparation, order management, and billing or order fulfillment for a designated group of segment customers within the Customer Operations - OTC function. This role requires flexible timings to better support our teams and stakeholders. Reporting to one of the managers within the Customer Operations-OTC Ops Center.

What the Role Involves:

Leading the Order Management team or Order Fulfillment team in close partnership with the Regional teams. Collaborating with knowledge specialists to ensure that team members have the appropriate training and information to perform to required standards. Managing customer queries and communication in a professional and service-minded manner, ensuring that resolution is provided even if not directly within the brief.

Ensuring that customer requirements are met by managing team meetings, discharging actions in a timely manner, and following up as appropriate. Keeping others informed of all matters affecting their customers is crucial. Fostering a continuous improvement mindset to enhance processes, systems, and tools, including partnering with support functions to remove obstacles. Implementing effective performance and feedback mechanisms, continually tracking and improving performance across the team. Escalating critical delays to internal groups and any issues to management as appropriate, ensuring that agreed volume, service, and quality targets are met.

Working with Senior and Process/Compliance teams to ensure that team members have the appropriate training and information to perform to required standards. Managing, mentoring, coaching, and providing performance management for team members, effectively resolving order processing and quality-related issues on a timely basis to avoid larger impacts.

Scope and Impact:

Leading a team of 10+ Order Management staff or Order Fulfillment staff, including Knowledge Specialists. Building and maintaining relationships with stakeholders in GTM, Finance, Credit Management, and others. Taking overall responsibility for the performance and results of direct and indirect reports. Driving or supporting large-scale projects impacting internal teams and external customers. Spending a significant proportion of time managing the team, rather than doing more involved aspects of work done by team members. Balancing team resources to optimize performance and improve employee engagement.

Why Working With Us is Rewarding:

We believe in fostering an inclusive and diverse workplace where everyone feels valued and respected. Supporting continuous learning and professional development, offering flexible working hours to help balance personal and professional life. Comprehensive benefits include health insurance, retirement plans, and paid time off.

Required Skills:

• Demonstrate a continuous improvement mindset.
• Experience in managing through significant business changes.
• Ability to lead a team independently with minimal support from managers.
• Ability to communicate at all levels and work as a team.
• Ability to work independently on multiple activities, showing appropriate prioritization and escalation skills for themselves and the team.
• Excellent interpersonal skills with a willingness to share knowledge and expertise.
• Perform effectively under time pressure and meet strict deadlines.

Education:

• University degree and/or professional qualification or relevant work experience preferred.

Desired Skills:

• About 2-3 years of experience in a senior specialist role.
• Experience in the Order to Cash/Customer Service processes is preferred.
• Understanding of order management and billing processes.
• Solid understanding of relevant markets, customers, and products.

Ready to Join Us?

If passionate about leading a team and driving continuous improvement, we would love to hear from you. Apply now and be a part of our exciting journey.

Reasonable Accommodations:

We are committed to providing reasonable accommodations for individuals with disabilities. If assistance or an accommodation is needed due to a disability, please contact us.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.