Team Leader, Operations

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Quick and accurate data validation
• Design complicated process flows.
• Documenting and designing standard operating procedures.
• Maintain and tune the onboarding risk scoring tool for retail and SME customers.
• Support the enhanced due diligence process for onboarding.
• Keep the KYC lead informed of any escalations, exceptions, or recommended changes to process.

Key Skills and knowledge:

• Experience in onboarding / KYC / KYC and conducting CDD, EDD and SDD
• Understanding of different company types and legal forms
• Understanding of banking/ operating powers required for operating a bank account.
• Knowledge of risks posed by SMEs and retail customers.
• Experience in summarizing complex information and presenting to senior stakeholders.
• Understanding of CBUAE or European due diligence requirements
• 3+ years of relevant experience in KYC, CDD, EDD process and due diligence.
• Effective communication skills, both written and verbal

Educational qualification: Graduate

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'