Team Leader, ACES, SME , GSF
Amazon
5 - 10 years
Bengaluru
Posted: 01/08/2025
Job Description
SME for GSF team is responsible for tech rollout for GSF business.
They work with Operations, Supply Chain and Business teams to land tech programs successively.
All products, tools across platforms used for operations and planning across spokes, hubs and last mile come under purview.
Team leader, SME, traces ownership across stages of 1.
Testing 2.
Deployment, 3.
Adoption, and 4.
Post deployment support for tech/product roll out
Key job responsibilities
1.
Specific configuration and tool set up, UAT.
2.
Change management
3.
Operations and ACES on boarding and readiness.
4.
Defining and achieving success metrics.
5.
Tech contingencies with global/glocal/local teams, exceptional handling, RCA/CoE
6.
Documentation and archiving.
A day in the life
Day to day activities will be problem solving for issues faced by Ops, new feature onboarding in the region and onboarding partner functions for all deployments.
About the team
IN GFC FC SME is a Ops SME (Subject Matter Experts) where we look to hire candidates with high end Ops knowledge and ability to handle technical deployments.
Our team works with Product and Tech teams to get in new features for IN and get the same deployed to IN Fresh Ops network.
We also closely work with partner Ops teams like ACES and LnD to ensure smooth transition.
Basic Qualifications
- 1+ years of customer
- facing environment, warehousing, logistics or manufacturing experience
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
Preferred Qualifications
- 2+ years of customer
- facing environment, warehousing, logistics or manufacturing experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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