Team Lead(Content Moderation)

Job Description

Role Purpose

The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. 
 

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Role-Team Lead

Location- Hyderabad

Shift: 24*7(Night)

Experience: Overall 2–4-year exp with 6 months to 1 year of exp as team lead handling content moderation team.

• Previous team management experience.

Roles & Responsibilities:

• Ability to identify and grow talent, lead, motivate and coach direct reports.

• Ability to explain what's driving their teams' performance in a concise and data driven way

• Proven ability to proactively identify training needs and support development of programs

• High level of integrity as demonstrated personally and professionally 

• Proven ability and passion to coach in one-on-one and also in a team setting with a clear data driven approach and tangible output for agents to improve.  

• Excellent organizational skills and detail-oriented approach to problem solving 

• Demonstrated proficiency in multi-tasking and prioritization 

 • Familiarity with project management and efficient conflict management

• Moderate understanding of business process improvement methods

 

Skills Required:

• Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team’s performance to continuous KPI achievement 

• Managing day-to-day operations – ensure consistent quality and productivity across channels.

• Ensure consistent performance according to the relevant service level metrics. 

•  Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization. 

 

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