Team Lead-Cloud & Infra Operations

Area(s) of responsibility

Location: All location, NOIDA preferred
Experience Level: 7 – 9 Years
Employment Type:  Full time

Job Summary
We are seeking a skilled Control-M & Operations Consultant to join our team. The ideal candidate will have extensive experience in managing, developing, and monitoring batch jobs using BMC Control-M (Helix). This role involves API integrations, operational oversight, incident handling, and ensuring smooth execution of batch processes. The consultant will also support related applications, participate in change-control and deployment cycles, and perform administrative tasks within the Control-M environment.

Key Responsibilities

Job Scheduling & Monitoring
•    Design and implement new Control-M job definitions for Momentum platform processes.
•    Create and maintain job schedules, manage dependencies, conditions, and calendars for reliable execution.
•    Monitor job execution and troubleshooting failures, coordinating resolutions with application and infrastructure teams.
•    Collaborate with application and infrastructure teams to integrate Control-M with various systems.
•    Notify job owners and follow up based on job urgency and impact.
•    Re-execute jobs as directed by TTX and/or Maximo support teams.
•    Perform on-demand execution of batch jobs.

Control-M Administration
•    Perform administrative tasks such as user and folder management, agent configuration, and environment setup.
•    Administer and support the Control-M/Enterprise Manager and Control-M/Agent environments.
•    Design, implement, and maintain batch job schedules across multiple platforms (Windows, UNIX, Linux, Mainframe)
•    Manage Control-M calendars, conditions, and resources to optimize scheduling logic.
•    Maintain Control-M infrastructure health and perform upgrades or patching as needed.

Change & Incident Management
•    Execute approved change requests (CRs) including job additions, deletions, and updates.
•    Participate in change-control and production deployment cycles.
•    Reduce change management overhead by handling auto-generated incidents and optimizing ticket resolution.
•    Respond to and resolve incidents related to Control-M jobs.

API Integration & Testing
Operations Management
•    Manage daily operations of Control-M and related applications such as SAS AML and Collect Smart.
•    Perform regular health checks and enforce best practices for job scheduling and execution.
•    Monitor AML processes and ensure compliance with regulatory requirements.

Documentation & Reporting
•    Collaborate on runbook creation, SLA tracking, and job performance tuning.
•    Maintain comprehensive documentation of job schedules, configurations, and procedures.
•    Generate reports on job performance, failures, and other key metrics.

Technical Competencies
•    Proven experience in Control-M job scheduling, administration, and operations.
•    Strong knowledge of API integration and testing (REST, SOAP).
•    Experience with scripting languages (Python, Shell, PowerShell).
•    Familiarity with ITSM tools (e.g., ServiceNow) for incident and change management.
•    Strong analytical and problem-solving skills with the ability to interpret complex data and make strategic decisions.
•    Excellent troubleshooting and communication skills.