Team Lead

We are actively hiring for International Process (Operations - Team Leader)

Job description

Designation- Team Lead

Location- Mumbai (Goregaon)

Shift- 24x7 Rotational Shift (Including Night Shifts)

5 Days Working with 2 rotational week offs

Salary upto 9lpa

Immediate Joiners Preferred

Responsibilities-

* Should have experience with Card & Disputes OR AML & KYC.

* Excellent verbal and written Communication skills

* Experienced in Banking, Retail Banking, Card, Anti Money laundry, Money Laundry

* Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.

* Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.

* Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.

* Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.

* Ensure compliance with company policies and procedures while driving business growth through innovative solutions.

Interested candidates can connect for further details-

simran.rana1@teleperformancedibs.com

Simran Rana- 9137514621