Team Lead, Technical Customer Support
Solenis
5 - 10 years
Bengaluru
Posted: 31/05/2025
Job Description
Ensure fastest response to customer complaints through whole team including engineers, service franchisees/distributors.
Ensure team is motivated and help them to meet their targets
Ensure proper support to service franchisees/distributors through technical, commercial aspect. Ensuring proper ROI for service franchisees.
Conduct technical traininings for service providers as well as customers. Do service review with service providers as well as customers.
Achieve service revenue targets including annual maintenance contract (amc), consumables, equipments, etc. Also ensure repairs cost during warranty and amc is withing budget.
Regular feedback on machine/spares performance and quality. Also submission of service MIS in terms of response time, warranty cost and amc business.
Ensure strict adherence of all service systems and safety.
About Company
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.
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