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Team Lead - Tech Support

GoMMT (Goibibo/MakeMyTrip)

4 - 5 years

Bengaluru

Posted: 18/06/2025

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Job Description

Key Responsibilities:

  • Take ownership of issues on Bus operators front and people management

  • Research, troubleshoot, and identify solutions to resolve  Bus operators

  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

  • Development of strategies and procedures that increase team efficiency and minimize the TAT

  • Interpretation of data and analytics and report generation

  • Supervision of operational staff members

  • Provide prompt and accurate feedback to stakeholders

  • Collaborations with internal tech teams to drive the projects

  • Drive team towards skilling up the competencies in the right direction


Educational Qualification: BCA,M.SC,MCA, B.E, B.tech

Preferred Experience (Minimum & Maximum): 4-5 years of experience in Tech Support role with people management experience


Key skills required for the role:

  • Good Communication skills (Email and Verbal)

  • A strong understanding of and experience with the following technologies: Linux, MySQL, CURL, MongoDB,Postman etc.. (at Advanced Level)

  • Understanding of tools related to database management and other tools such as Postman, Microsoft Excel

  • Oversight of day-to-day operations and managing the team

  •  Data Analytics


About Company

GoMMT is India’s largest online travel group, operating both Goibibo and MakeMyTrip. It offers booking services for flights, hotels, buses, and holiday packages. The company leverages technology and customer insights to enhance travel planning experiences.

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