Team Lead, Quick Commerce
Amazon
5 - 10 years
Bengaluru
Posted: 18/07/2025
Job Description
We're seeking an experienced Operations Lead to manage and optimize our dark store operations, focusing on efficient order fulfillment, inventory management, and team leadership to ensure exceptional customer service and operational excellence.
Key Responsibilities includes:
• Daily Operations Management Oversee end
- to
- end dark store operations including receiving, picking, packing, and dispatch Optimize store layout and picking routes to maximize efficiency Monitor and maintain inventory accuracy and stock levels Ensure order fulfillment meets SLA and quality standards
• Partner Management Lead, train, and develop a team of store associates Drive performance metrics and productivity standards Implement best practices for employee safety and engagement
• Performance & Analytics Track and analyze key metrics including order accuracy, fulfillment time, and inventory turns Identify bottlenecks and implement solutions to improve operational efficiency Generate daily/weekly performance reports Set and monitor KPIs for team performance
• Quality Control Maintain product quality standards and storage conditions Ensure proper handling of perishables and temperature
- sensitive items Implement and monitor food safety protocols Manage expiry tracking and rotation systems
• Process Improvement Identify and implement process improvements Optimize picking and packing methodologies Reduce operational costs while maintaining service quality Collaborate with tech teams on system enhancements
Basic Qualifications
- 1+ years of customer
- facing environment, warehousing, logistics or manufacturing experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
Preferred Qualifications
- 2+ years of customer
- facing environment, warehousing, logistics or manufacturing experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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