Team Lead / QA

Job Description

Possesses knowledge and capability to manage teams in an effective manner providing relevant guidance and support in Mortgage Servicing. Monitoring the overall functioning of processes, identifying improvement areas, and implementing adequate measures to maximize client satisfaction level.

·          Lead a team of 10 to 20 team members

·          Maintain monthly reports to track and monitor production, Quality, efficiency.

·          Periodic Inflow Tracking and Quality monitoring

·          Maintaining Daily, Weekly, Monthly reports

·          Customer focused and Excellent Team Player/Strong Interpersonal skills

·          Maintaining Daily, Weekly, monthly reports

·          Be well versed with risk assessment and audit documentation

·          Maintain monthly performance measurements:  Timeliness, production goals, compliance/regulatory, and customer satisfaction.

·          Maintain quality and production standards as defined by business.  Perform other job-related duties and special projects as required. 

·          Maintaining service level standards

·          Effective coordinating with other functions/Departments