Job Summary
We are seeking a highly skilled and experienced Team Lead for our RTR-Reinsurance domain. The ideal candidate will have 7 to 10 years of experience in customer service within the insurance domain. The role requires a strong understanding of claim investigation and property & casualty insurance. This is a hybrid work model with rotational shifts.
Responsibilities
- Lead a team of customer service representatives in the P&C division to ensure high-quality service delivery.
- Oversee daily operations and ensure adherence to company policies and procedures.
- Provide guidance and support to team members to resolve complex customer issues.
- Monitor team performance and implement strategies to improve efficiency and effectiveness.
- Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
- Conduct regular training sessions to keep the team updated on industry trends and best practices.
- Analyze customer feedback and develop action plans to address areas of improvement.
- Ensure compliance with regulatory requirements and company standards.
- Prepare and present regular reports on team performance and customer satisfaction metrics.
- Participate in the development and implementation of new processes and systems to enhance service delivery.
- Foster a positive and collaborative team environment to achieve common goals.
- Utilize domain expertise in claim investigation and property & casualty insurance to provide exceptional service.
- Adapt to rotational shifts and hybrid work model to meet business needs.
Qualifications
- Possess a minimum of 7 years of experience in customer service within the insurance domain.
- Demonstrate expertise in claim investigation and property & casualty insurance.
- Exhibit strong leadership and team management skills.
- Show proficiency in analyzing data and developing actionable insights.
- Have excellent communication and interpersonal skills.
- Display the ability to work in a fast-paced and dynamic environment.
- Be adaptable to rotational shifts and hybrid work model.
- Possess a strong understanding of regulatory requirements and industry standards.
- Demonstrate a commitment to continuous learning and professional development.
- Show the ability to collaborate effectively with cross-functional teams.
- Exhibit problem-solving skills and the ability to handle complex customer issues.
- Have experience in preparing and presenting performance reports.
- Be proactive in identifying areas for improvement and implementing solutions.
Skillset
Ceded/Assumed premium/Commission, Quota share, has experience with Bordereau etc