Team Lead- OTC

Desired Competencies (Technical/Behavioral Competency)

Role

· Team management

· Customer management

· Strong understanding of end to end cycle of Accounts Receivable (Invoice Billing, Cash Application, Collection, Credit Management and Dispute Management)

· Ensure all teams deliverables are completed in due time and compliant to relevant standards and policies and reported accurately

· Ensure compliance to all SLA and KPI targets

· Conducting review meetings with Team and external stakeholders

· Ensure compliance to quality and audit requirements

· Manage resource requirements

· Identify process gaps and improvement opportunities

· Handle internal reporting, adherence to SLAs

· Handle quality control and audits

· Handle all administrative challenges

· Manage escalations

· Prepare dashboards for performance metrics, service levels

· Exceed daily / weekly / monthly targets on Teams TAT and Accuracy