Team Lead

Industry: BPO / Call Center / Customer Experience

We are looking for someone with customer service experience in a call centre set-up, must have a minimum of 4 years of experience, with a minimum of 1 year experience as a Team Leader/manager. This is a dynamic, hands-on role where youll manage operations, quality, training, and performance across a diverse, multilingual team working both remotely and onsite.

Key Responsibilities

• Candidate must be reachable 24x7 for any help.
• Experience in giving training / onboarding new hires,
• Handle team scheduling, should have managed rosters/scheduling for teams working in multiple shifts.
• Oversee Quality Assurance, Training, and Performance Management
• Create and maintain comprehensive reports in Microsoft Excel (pivot tables, dashboards, etc.)
• Conduct interviews, lead onboarding, and manage employee reviews
• Organize and lead weekly client calls; provide clear, data-driven updates
• Proactively manage escalations and implement corrective actions
• Identify areas for process improvement and innovation

What Were Looking For

• Proven experience managing customer service or call center teams.
• Strong people management and multitasking abilities
• Advanced Excel skills confident with formulas, analysis, and dashboards
• Excellent verbal and written communication skills
• Experience with multilingual teams and international client communication
• Knowledge of CRM systems, workforce tools, and customer support software is a plus

Why Join Us?

• Work with a diverse, global team
• Lead high-impact international projects
• Pure work from office - no work from home ever
• Great exposure to clients across multiple geographies
• Room for growth, ownership, and innovation

Apply now if youre ready to lead with confidence, drive change, and make an international impact.

Address:

LiveSalesman

D-27, Sector-3, NOIDA, Uttar Pradesh, India

2 minutes' walk from Noida Sector-16 Metro Station

Aishwarya - Global Talent Recruiter & HR

Direct - +91 98189 44655, 98187 24655