Team Lead

Urgent Openings for Team Lead (International Process)

Education HSC /Grad

Experience Minimum 1 year of experience as a TL

Process International (International Process only should apply)

Background BPO Experience

Shift Window 24 x 7

Week offs Any 2 days in a week

Roles and Responsibilities :

• Should exhibit People Management Skills.
• Should be aware of the various Operations and Client Metrics.
• Strong analytical, solving skills with strong MS Excel skills.
• Needs to have the drive to achieve given targets.
• Process adherence (Check, analyze, Control & Improvement).
• Drive & adhere to Policies & Procedures.
• Should be well versed in coaching & providing feedback
• Basic exposure to excel.
• Good process knowledge and Good interpersonal skills.
• Excellent English Communication Skills

The candidate should be possess the following skills

• People Management skills
• Client Management skills
• Process Management skills
• Coaching and Training
• Feedback and Performance Management skills
• Controlling of Attrition & Shrinkage
• Schedule Adherence, Attendance, Bottom Quartile Management
• Login Hours , Breaks , Quality and Productivity

Interested candidates can share CV to