Team Lead

Job description

Team Executive - Claims Adjudication (Prepay/Postpay)

Location: Chennai

Roles & Responsibilities:

• In-depth Knowledge and Experience in the US Health Care Payer System.
• 5-9 years of experience in claims adjudication (prepay audit, postpay audit). With over 1 year of experience as a Team leader
• Proven track record in managing processes, streamlining workflows, and excellent people management skills.
• Needed to be a people-centric manager who could articulate the employee challenges to the management as well as motivate the team towards desired project goals.
• Circulate quality dashboards at agreed periodic intervals to all relevant stakeholders.
• Adhering to various regulatory and compliance practices.
• Maintaining ownership of reports, both internal and for the clients.
• Presenting the data and providing deep insights about the process to the clients as well as internal management.
• Managing and coordinating training programs.
• Excellent in coaching and providing feedback to the team.
• Take necessary HR actions as part of the Performance Improvement Process

Key Performance Indicators

• Ensuring that the key Service Level Agreements are met consistently without any exceptions.
• Leverage all operational metrics to ensure that the revenue and profitability targets are met and exceeded.
• Work in tandem with all business functions to ensure smooth business processes.
• Retention of key team members

Interested candidates, share your CV at deepalakshmi.rrr@firstsource.com.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi.rrr@firstsource.com.