Team Lead

Cognizant

8 - 10 years

Mumbai

Posted: 29/11/2024

Job Description



Job Summary

We are seeking a dedicated and experienced Team Lead for our B&L division with 6 to 8 years of experience. The ideal candidate will have strong technical skills in MS Excel and preferably domain experience in US Mortgage Post Close Function and Loan Processing. This role requires working from the office during night shifts. The candidate will play a crucial role in overseeing team operations and ensuring project success.


Responsibilities

  • Lead the team in daily operations ensuring all tasks are completed efficiently and accurately.
  • Oversee the use of MS Excel for data analysis reporting and other technical tasks.
  • Provide guidance and support to team members to enhance their skills and productivity.
  • Ensure compliance with company policies and procedures in all team activities.
  • Coordinate with other departments to ensure smooth workflow and communication.
  • Monitor team performance and provide regular feedback to improve overall efficiency.
  • Develop and implement strategies to optimize the Post Close Function and Loan Processing tasks.
  • Ensure timely completion of all projects and tasks assigned to the team.
  • Conduct regular training sessions to keep the team updated with the latest tools and techniques.
  • The Team Leader is expected to ensure that all team members meet or exceed the productivity and quality targets and recommend corrective action necessary for underperformers.

    The Team Leader is expected to ensure smooth operations on a daily basis by ensuring all service level agreements are met in terms of quality productivity and turnaround time by active interaction with the business area.

    The Team Leader is expected to take ownership of identification and resolution of daily operational admin and technical issues.

    The Team Leader should ensure timely and accurate submission of all reports sought by the management or by the business area and ensure high levels of internal and external customer service.

    The Team Leader is expected to periodically review and suggest possible revision of the quality and productivity targets based on the teams performance in order to improve overall process efficiency and deliver excellent customer service.

    The Team Leader is expected to Initiate Training and Updates to the team members

    The Team Leader is expected to keep the Manager appraised of members needs staffing issues technical and performance issues

    The Team Leader is expected to interact with the BA in order to be transparent on the business front


    Certifications Required

    Certified MS Excel Specialist Certification in Loan Processing (preferred)

    About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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