Job Summary
We are seeking a dedicated and experienced Team Lead for our B&L division with 6 to 8 years of experience. The ideal candidate will have strong technical skills in MS Excel and preferably domain experience in US Mortgage Post Close Function and Loan Processing. This role requires working from the office during night shifts. The candidate will play a crucial role in overseeing team operations and ensuring project success.
Responsibilities
The Team Leader is expected to ensure that all team members meet or exceed the productivity and quality targets and recommend corrective action necessary for underperformers.
The Team Leader is expected to ensure smooth operations on a daily basis by ensuring all service level agreements are met in terms of quality productivity and turnaround time by active interaction with the business area.
The Team Leader is expected to take ownership of identification and resolution of daily operational admin and technical issues.
The Team Leader should ensure timely and accurate submission of all reports sought by the management or by the business area and ensure high levels of internal and external customer service.
The Team Leader is expected to periodically review and suggest possible revision of the quality and productivity targets based on the teams performance in order to improve overall process efficiency and deliver excellent customer service.
The Team Leader is expected to Initiate Training and Updates to the team members
The Team Leader is expected to keep the Manager appraised of members needs staffing issues technical and performance issues
The Team Leader is expected to interact with the BA in order to be transparent on the business front
Certifications Required
Certified MS Excel Specialist Certification in Loan Processing (preferred)