Job Summary
We are seeking a dedicated and experienced Team Lead-CDM/PV with 5 to 8 years of experience to join our team. The ideal candidate will have strong technical skills in Machine Learning MS Excel and MS Word along with domain expertise in Customer Management and Complaint Management. This hybrid role requires rotational shifts and offers an opportunity to make a significant impact on our customer service excellence.
Responsibilities
Lead a team of professionals in the CDM/PV domain to ensure high-quality customer management and complaint resolution.Oversee the implementation of machine learning models to enhance customer service processes.Provide guidance and support to team members in the use of MS Excel and MS Word for data analysis and documentation.Ensure compliance with industry standards and regulations in all customer management and complaint handling activities.Collaborate with cross-functional teams to develop and implement strategies for improving customer satisfaction.Monitor and analyze customer feedback to identify trends and areas for improvement.Develop and maintain detailed reports on team performance and customer service metrics.Conduct regular training sessions to keep the team updated on the latest tools and techniques in machine learning and customer management.Facilitate effective communication between the team and other departments to ensure seamless operations.Implement best practices for complaint management to minimize resolution time and enhance customer experience.Provide regular updates to senior management on team performance and project progress.Ensure that all team activities align with the companys goals and objectives.Foster a positive and collaborative work environment to drive team success.
Qualifications
Possess strong technical skills in Machine Learning MS Excel and MS Word.Have domain expertise in Customer Management and Complaint Management.Demonstrate excellent leadership and team management abilities.Exhibit strong analytical and problem-solving skills.Show proficiency in developing and implementing customer service strategies.Have experience in conducting training sessions and knowledge sharing.
Certifications Required
Certified Machine Learning Specialist Microsoft Office Specialist Certification
