Job Summary
Experience in a BPO Voice or Process related
Good Communication with people Management skills.
Good mentoring and coaching skills.
Good planning and organizing Skills.
Willing to work in all Shifts.
Good communication & Excellent in PC skill.
Should be a graduate* Experience in B2B Collections
* Briefing Execution & Involvement in day - to - day operation.
* Operational People & Client Management.
* Initiation of Quality process Improvement.
* Keep a track of leaves & Attrition
Responsibilities
Lead a team of professionals to achieve project goals and deliverables.Oversee the daily operations and ensure the team meets deadlines and quality standards.Provide guidance and support to team members to enhance their skills and performance.Utilize MS Excel to analyze data create reports and provide insights for decision-making.Collaborate with other departments to ensure seamless project execution and alignment with company objectives.Develop and implement strategies to improve team efficiency and productivity.Monitor project progress and address any issues or obstacles that may arise.Communicate regularly with stakeholders to provide updates and gather feedback.Ensure compliance with company policies and industry regulations.Foster a positive and collaborative team environment.Identify opportunities for process improvements and implement best practices.Conduct performance evaluations and provide constructive feedback to team members.Maintain up-to-date knowledge of industry trends and advancements.
Qualifications
Must have strong proficiency in MS Excel for data analysis and reporting.Experience in Consumer Lending Cards & Payments is highly desirable.Should have excellent leadership and team management skills.Must possess strong analytical and problem-solving abilities.Should have effective communication and interpersonal skills.Must be able to work independently and as part of a team.Should have a proactive approach to identifying and solving issues.Must be detail-oriented and organized.Should have the ability to handle multiple tasks and prioritize effectively.Must be adaptable to changing project requirements and deadlines.Should have a strong understanding of project management principles.Must be committed to continuous learning and professional development.Should have a positive attitude and a willingness to take on new challenges.