TCS Walkin Drive Opportunity for Service Desk

Greetings from TCS !!!

Job Title : Service desk Agent

Location-chennai/Kolkata/Bangalore

Experience required: 4 to 8

Required Technical Skill Set

Excellent Communication skills. Basic PC and peripheral Hardware troubleshooting(Including Printer & scanning devices)

Primary Skills

1. Excellent Communication skills both written & Verbal
2. Basic PC and peripheral Hardware troubleshooting (including print & scanning devices)
3. Basic networking and Troubleshooting, LAN, WAN, Wireless, VPN knowledge
4. Troubleshooting E-mails ( Outlook /Teams)
5. Escalates unresolved Incidents /requests to the proper tier 2 and 3 support team.
6. Exposure to ITIL processes
7. Mandate to work in 24x7.
8. Co-ordination with multiple stake holders (including MIM)
9. Create the Standard Operating Procedure and update the knowledge database documentation whenever required
10. Need to have automation mindset and exposure to AI tools and concepts

Secondary Skills

1. Good understanding of Incident, Asset, Problem and Change Management (ITIL)

Note- Do not apply Freshers. and EX TCSers.

Thanks & Regards,

Supriya Kashid.

TCS HR Recruitment Team (TAG)