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TCS Walkin Drive for NICE CXOne Support - Hyderabad

TCS

2 - 4 years

Hyderabad

Posted: 21/10/2024

Job Description

Job Description

TCS has always been in the spotlight for being adept in "the next big technologies". What we can offer you is a space to explore varied technologies and quench your techie soul.

We have Walkin drive for NICE CXOne Support - Hyderabad

Required Technical Skill Set NICE CXOne Support
Desired Experience Range2-4 Years
Location of Requirement  Hyderabad, India


Desired Competencies (Technical/Behavioral Competency)

Must-Have
1. Responsible for providing L1 support for Nice CXONE related Incidents and Service Requests
2. Duties and responsibilities include handling calls, providing support, troubleshooting and ensuring customer satisfaction using varies channels (Voice, Chat, Email and Web) 
3. Experience in Nice CXONE contact center solution 
4. Nice CXONE contact center L1/L1.5 troubleshooting skill for Access, Call, License and Performance related issues
5. Leverage knowledgebase to troubleshoot the issues and route the tickets to respective support groups accordingly
6. ITIL Certification
7. Ability to think around problems and come up with creative solutions
8. NICE CXOne Ticketing Tool Knowledge
9. Microsoft Certification
Location
Hyderabad
Job Function
TECHNOLOGY
Role
Database Administrator
Job Id
334018
Desired Skills
Desktop | IT IS_Service Desk
Desired Candidate Profile
Qualifications : BACHELOR OF ARTS, BACHELOR OF BUSINESS ADMINISTRATION, BACHELOR OF BUSINESS MANAGEMENT, BACHELOR OF BUSINESS STUDIES, BACHELOR OF COMMERCE

About Company

Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.

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