TCS Hiring for Genesys cloud implementation expert - Cloud Contact Center

Job Title: Genesys cloud implementation expert - Cloud Contact Center

Location: PAN India

Experience: 8 to 12 Years

Job Description:

Experience & Skill Requirements:

- 12 + years of experience in Contact Center technology

- End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)

- Must have experience in AI, Gen AI and Agentic AI solutions (offered by any hyperscalers or 3rd party conversational AI providers)

- Must have worked on AI, Gen AI and Agentic AI capabilities Contact Center's offer for Prediction, self-service, augmentation and enhance operational excellence

- Must have experience in desinging end-to-end AI enabled Contact Center solution for a large enterprise customer (B2C)

- Cloud Contact Center Architect certifications are preferred

Responsibilities:

- Responsible for Cloud Contact Center solution design (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)

- Responsible for infusing AI into the Contact Center solutions

- Layout approach for integrating Cloud Contact Center platforms with Enterprise Business Applications

- Conduct solution reviews to identify gaps and propose tangible recommendations

- Ability to ensure the solution is in compliance with customer's security standards

- Ability to callout risks (if any) at the early stage of the project

- Mentor / guide implementation team

- Create PPT presentation

Kind Regards,

Priyankha M