Business Technology Analyst Global Employer Services Technology Center - B2B Helpdesk
Deloitte Tax Services India Private Limited (Deloitte Tax in India) commenced operations in June 2004. Since then, nearly all of the Deloitte Tax LLP (Deloitte Tax) U.S. service lines and regions have obtained support services through Deloitte Tax in India.
We provide support through the tax transformation taking place in the marketplace. We offer a broad range of fully integrated tax services by combining technology and tax technical resources to uncover insights and smarter solutions for navigating an increasingly complex global environment.
We provide opportunities to transform tax operations using contemporary technologies in the market. Individuals work to transform their current state of tax to the next generation of tax functions. Are you ready to take the next step in your career to find new methods and processes to assist clients in improving their tax operations using new technologies? If the answer is Yes, come join Global Employer Services Technology Center (GESTC)
Job purpose:
This is an entry level position, and you will be responsible for working with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to our application(s). Our applications are used by Deloittes Global Employer Services member firms and clients so the successful candidate should have strong client service and communication skills as well as the ability to deliver projects on time in a dynamic team environment. The candidate will receive training on existing as well as next generation tools.
Key job responsibilities include the following:
Provide personalized customer service by responding to the needs of the customers
Enter contacts into call tracking system and manage those issues to resolution
Function in a close team environment and communicate within the team as a single unit
Knowledge sharing and work flexibility in a close team environment
Consistently meet client expectations and project deadlines
Work to develop customer service, probing, and research skills
Evaluate problems of the customers and provide logical lasting solutions
Adhering to the project and departmental standards as necessary. Contribution to the development of such standards where required
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
Refer more complex issues or reconfigurations to senior specialists
Demonstrate capability of handling high work pressure during peak seasons
Personal Characteristics:
Excellent written and verbal communications skills at the business and technical level
Self-starter with solid analytical and problem solving skills
High level of attention to detail, ability to execute and deliver project deliverables on budget and on time, and multi-task in a dynamic environment
Ability to integrate rapidly with existing team
Good personal organizational skills
Ability to interact with individuals at all levels of the organization
Strong commitment to customer service
Education/Background:
College coursework: B.E / B.Tech
EXPERIENCE REQUIRED: 1+ Years - 3 Years
Key skills required:
Excellent written and verbal communications skills at the business and technical level, experience in both emails and calling
Ability to work in shifts
Ability to interact with individuals at all levels of organizations
Ability to work weekends when shift requires
Work Location: Hyderabad
Shift Timing: 24*7 our purpose
- we work in 24/ 7 with 3 Different shifts
- Team members may have to work on all Major Holidays (Compensatory off can be taken within 90 days if worked on a Firm Holiday)
- Allowance is provided to team members who are working only during night shifts.
- Transport is provided for team members working during night shifts.
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