TAC Engineer-MGMT

Check Point TAC Engineer

Location: Bangalore

About the Role

As an TAC Engineer, you will manage complex technical issues, deliver deepdive troubleshooting, and act as a key technical liaison between customers and advanced engineering teams. This role requires strong problemsolving skills, ownership, and the ability to work in a fast-paced support environment.

Key Responsibilities

• Troubleshoot medium to high-complexity issues across Check Point product lines.
• Analyze logs, debug traffic flows, and identify root causes efficiently.
• Provide advanced configuration guidance and optimization recommendations.
• Handle escalations from L1 engineers and mentor junior team members.
• Drive support cases to closure while maintaining SLA compliance.
• Collaborate with R&D, QA, and Product teams for defect investigation and resolution.
• Contribute to internal knowledge bases, best practices, and technical documentation.

Required Skills & Qualifications

Strong Hands-on Experience With:

• Check Point Security Gateways & Management
• Linux server environments & Windows-based systems
• VPN technologies (Site-to-Site, Remote Access)
• NAT, routing, and policy-based troubleshooting
• SQL database knowledge (recommended but not mandatory)

Solid Understanding Of:

• TCP/IP, packet flow, session handling & traffic inspection
• Linux CLI tools and system-level debugging

Additional Requirements

• Ability to independently drive case ownership and resolution.
• Strong written and verbal communication skills.

Good to Have

• Check Point CCSA / CCSE certifications.
• Experience with cloud platforms (AWS, Azure, GCP).
• Understanding of IPS, Threat Prevention, SSL Inspection, and other security technologies.