Systems Operations Associate - Application Support Engineer

About this role:

Wells Fargo is seeking a Systems Operations Associate We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

• Provide technical systems support for issues and initiatives related to applications, systems, databases, or other technical products and services within Systems Operations business area
• Review basic or tactical technical issues
• Evaluate queries to extract Systems Operations data
• Create standard databases
• Identify gaps in current technology process
• Recommend appropriate information technology changes
• Receive direction from supervisors and exercise judgment within defined parameters while developing understanding of compliance and risk management requirements for supported system area
• Evaluate or review queries, update or write documentation and procedures, and provide related technical training
• Provide technical information of the supported system area to managers, functional colleagues, and stakeholders, including internal customers

Required Qualifications:

• 6+ months of Technology Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 6+ Months of experience in Production / Application support teams (including troubleshooting application issues / installations / deployments / configurations)
• 4+ years of experience in Windows or Linux Administration
• Change/problem/incident management experience
• For Windows environments – experience in IIS, SQL Server Administration, Windows administration, Windows PowerShell scripting
• For Linux environments - experience in Unix Scripting
• Experience with scheduling tools such as Autosys
• Experience with app or web servers such as Apache, Tomcat, WebLogic, WebSphere, JBOSS (and/or combination of these)
• Experience with databases such as Oracle, SQL Server, NoSQL (and/or combination of these)
• DevOps tools/experience - Github, Jenkins, Azure DevOps, Ansible
• Experience with SRE, Application, System and Database monitoring tools such as ITRS, AppDynamics, Splunk, Netcool, Elk and Basemon
• SSL Certificate management experience
• Knowledge of ticket tracking tools such as ServiceNow, Jira
• Experience with Agile / Kanban methodologies

Job Expectations:

• ITRS -  (Mandatorily should have used it, Preferable if candidate has worked on its setup)  AppDynamics – (Mandatorily should have used it, Preferable if candidate has worked on its setup)  SPLUNK -  (Mandatorily should have used it, Preferable if candidate has worked on its setup)  Grafana -  (Mandatorily should have used it, Preferable if candidate has worked on its setup)  Service Now Autosys/Control-M -  (Mandatorily should have used it, Preferable if candidate has worked on its setup)  AiOps -  (Mandatorily should have used it, Preferable if candidate has worked on its setup)  Netcool uDeploy GitHub JIRA/Confluence
• History of implementation of efficiencies, resiliencies, automations and transformations
• Chaos, performance and BCP testing experience
• ITIL 4 or 5 experience

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.