Systems Manager-Retail Technology

Job Requirements

• Identify and meet the specific IT requirements within and across Business Units and Regions by constantly interacting with all the department / Business Unit heads.
• Provide inputs to the senior management for leveraging IT to enhance the operational efficiency and customer experience in retail environment.
• Ensure that the processes and practices are also changed to suit the dynamic business environment.
• Keep abreast of new technologies being used in the retail industry
• Stay informed of the changes being effected in the key initiatives/business processes of the division to estimate and manage the impact of the change on the system
• Plan, budget and manage the support requirements / IT assets including software, equipment maintenance, external service, outsourcing agreements for Retail Stores
• Ensure the standardization of process, metrics and SLA's across retail formats and measure their effectiveness periodically
• Review progress on support of IT-Infrastructure for retail stores with internal IT team & regional team
• New Layouts & Formats - Work with IRSG Team on new Concept of Retail formats and support Retail Automation
• Retail Expansion - Review New Store Expansion with IRSG & Regional team and ensure availability of IT-infrastructure for the store opening
• Partners - Identify / review new partners required to implement IT Infrastructure Solutions across formats.
• Legal - Review the Contracts of Retail Infrastructure with Legal Function and advise Senior Management for implementations.
• IT Security - Work with IT-Security COE in Identification and Implement IT Security practices at Retail formats. Ensure compliance to security policy for retail IT assets
• Retail Assets - Deploy process for consolidating IT Assets across the Retail Formats. Review SLAs and deliverables of IT Partners for all formats
• Negotiation - Negotiate IT-Infrastructure, Network bandwidth, Standard software like MacAfee etc., required across formats.
• Business Associates - Interact with New Franchises for standardizing the infrastructure across formats.
• Concept Store - Work with Senior IT team, business heads and key partners on New Digital Concept stores. Example Virtual mirror, Digital Store etc.,
• POC - Based on demand from Business, work out Proof of Concepts (POCs) to be adopted at Retail formats and adapt model across all formats.
• Cost Saving - Review IT-Infrastructure cost at Retail formats and work out models for reducing cost.

Green IT - Ensure carbon print, energy level, disposal of IT assets, design of Store infrastructure follow green concepts

Work Experience

• Graduate / Engineering
• Required experience - 8 to 10 years in Retail Infrastructure Domain
• Good communication both written, verbal & presentation skills
• Willing to work with extended hours for closing the critical calls.
• An ability to learn new technologies quickly
• Strong documentation skills